Shipping policy

Thank you for shopping with Amembiana! We appreciate your business and work hard to get every order packed and shipped as quickly as possible.

Order Processing

We ship every business day from Boise, ID.

Orders placed by 12:00 PM (Mountain Time) with Standard or Expedited Shipping will usually ship the same business day.
Orders placed after noon will typically ship the next business day.
We are closed on weekends and major holidays.

During periods of unusually high order volume—such as Mondays, the day after holidays, severe weather events, or the Christmas season—processing times may be slightly longer. If we experience delays, Standard and Expedited orders are always prioritized over Economy Shipping.

Shipping Methods

Economy Shipping

Our most affordable shipping option.

Typical delivery: 5–7 business days from the date of order
May require 1–2 additional business days of processing before being transferred to our economy shipping network.
Once shipped, delivery generally takes 1–4 business days, depending on your distance from Texas.

Economy Shipping is designed to keep shipping costs as low as possible. If you need your order sooner, we recommend selecting Standard or Expedited Shipping during checkout.

Standard Shipping

Our most popular shipping option.

Typical carriers include USPS Priority Mail, FedEx Ground, and similar services.

Typical delivery: 1–3 business days after shipment
Transit times may be longer for Alaska, Hawaii, or remote locations.

Expedited Shipping

Our fastest available shipping option.

Typical carrier: USPS Express Mail or equivalent.

Most packages arrive within 1–2 business days after shipment
Ideal for time-sensitive orders.

Carrier Delays

Once your package has been shipped, delivery times are controlled by the shipping carrier.

While the vast majority of packages arrive on time, approximately 1% experience delays due to weather, transportation issues, or other circumstances outside of our control.

If your order is needed for a birthday, holiday, event, or other important occasion, we strongly recommend placing your order at least 14 days in advance to allow plenty of time for unexpected delays.

Lost or Delayed Packages

Most delayed packages are eventually delivered.

A shipment is not considered lost until it has been in transit for 31 days. At that point, we can begin working with the shipping carrier to investigate the shipment and file any applicable claims.

If your package has not arrived after 31 days, please contact us. We'll work with the carrier and do everything we reasonably can to resolve the situation.

Returned Packages

Please verify your shipping address carefully before completing your order.

If a package is returned to us because of:

An incorrect or incomplete shipping address,
Failure to pick up the package,
Refusal of delivery, or
Any other reason not caused by our error,

you may choose one of the following options:

Option 1: Have the package reshipped after paying the applicable return shipping charges and the cost of reshipping.

Option 2: Receive a partial refund less any return shipping charges and applicable restocking fees in accordance with our return policy.

We understand mistakes happen and are happy to work with you to find the best solution.

Shipping Exceptions

Canada

Due to ongoing customs and import issues, we are currently unable to ship to Canada.

Backorders

Although we make every effort to keep our inventory accurate, occasional inventory discrepancies can occur due to damaged products or other unforeseen circumstances.

If an item you've ordered becomes temporarily unavailable, we will contact you as soon as possible with an update.

Backordered items can often be fulfilled within a few business days.

Pricing & Shipping Errors

While rare, shipping rates or product pricing may occasionally be calculated incorrectly during checkout.

If a significant pricing or shipping error occurs that results in the actual cost of fulfilling the order being substantially higher than the amount charged, we may contact you to discuss available options.

These options may include: